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HOTEL HAYDEN NEW YORK, New York – Your ideal downtown stay
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Key details
Hotel Overview
127 West 28Th Street,
New York,
New York,
United States,
10001,
New York State
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127 West 28Th Street,
New York,
New York,
United States,
10001,
New York State
Map view
127 West 28Th Street,
New York,
New York,
United States,
10001,
New York State
City landmarks
20 West 34th Street
Empire State Building
5100 ft
Square
Times Square
1.0
mi
Park
The High Line
1.3
mi
Landmark
Rockefeller Center
1.3
mi
Park
Bryant Park
4600 ft
30 Rockfeller Plaza Enter on West 50th Street
Top of the Rock
1.2
mi
Park
Central Park
2.7
mi
Square
Macy's
2200 ft
Library
New York Public Library
4800 ft
Church
St. Patrick's Cathedral
1.4
mi
New York City
Manhattan Skyline
2500 ft
Park
Washington Square Park
1.3
mi
405 Lexington and 42nd St.
Chrysler Building
1.3
mi
Square
Herald Square
2200 ft
175 5th Ave At 23rd St.
Flatiron Building
2700 ft
Museum
Madame Tussauds New York
4700 ft
Museum
The Museum of Modern Art
1.3
mi
Park
Madison Square Park
2300 ft
Museum
Rubin Museum of Art
3500 ft
Library
The Morgan Library & Museum
4500 ft
121 Wooster St
Bowery
1.8
mi
Museum
Intrepid Sea
1.3
mi
Tower
Trump Tower
1.4
mi
Museum
Ground Zero Museum Workshop
1.1
mi
Convention Centre
Jacob Javits Convention Center
1.3
mi
34th Street
34th Street
3700 ft
Nearby
Stadium
Madison Square Garden
1900 ft
Museum
Museum of Sex
1700 ft
Museum
The Museum at FIT
700 ft
Restaurants
Il Pastaio di Eataly
2600 ft
200 5th Avenue
Mykonos Bleu restaurant and rooftop
100 ft
127 W 28th St
230 Fifth
1600 ft
230 5th Ave Corner 27th
Wine Disciples Enoteca
1200 ft
129 W 29th St Chelsea
Luna Coffee Shop
1000 ft
121 W 29th St Manhattan
Canaan Japanese Restaurant
1000 ft
154 W 29th St
Feroce Ristorante
600 ft
105 W 28th St
Guest Reviews & Ratings
What Guests Are Saying?
82%
loved it & would return
clean
friendly staff
pricey
limited dining
8.2/10
Great
Rooms
7.2
Location
8.6
Service
7.7
Dining
5.3
Guest reviews
8.2/10
based on 9 reviews
7.2
7.2/10 based on 3234 reviews
Bob
United States,
February
2024
6.4/10
My stay at the hotel was a mix of positives and negatives. The rooms were small and lacked sufficient amenities like towels and soaps, but the rooftop New Year's Eve party was a unique experience. The hotel needs updates on heating and bathroom facilities, although the location was surprisingly quiet for being in central Chelsea.
Rooms
6.0
The rooms were small and we faced shortages of towels, soaps, and coffee. On NYE, the rooftop party added a fun vibe. However, the lack of amenities was noticeable.
Service
7.0
The service was a bit of a mixed bag. While the staff were polite and helpful, the constant shouting between the waiter and Spanish-speaking cook was a downside.
Location
8.0
The hotel's location was a pleasant surprise in central Chelsea. It was convenient for exploring New York, although the surrounding area needs a bit of sprucing up.
Dining
5.0
The dining experience was mediocre with a sad breakfast room. I preferred dining out in the city for a better selection of meals.
Facilities
6.0
The hotel facilities were average, needing improvements in the bathroom and heating systems. However, the quiet ambiance was a plus.
Ken
United Kingdom,
December
2023
7.0/10
The hotel has rooms that are very well appointed and clean with very comfortable bedding, but unfortunately, the air conditioning in my room did not work at all. The staff are a mix; some were really friendly and helpful, while others seemed distracted and disinterested in helping guests. The location is perfect for exploring NYC, especially for walking to Times Square, Little Italy, and Chinatown. The dining options were too basic with too many sweet choices and limited savory options. Overall, the hotel offers a great location and comfortable rooms but could improve on service and dining variety.
Rooms
8.0
My room was very well appointed, not too small, and very clean with very comfortable bedding.
Service
6.0
The staff were a mix; some were really friendly and pleasant to approach, while others seemed distracted and disinterested.
Location
9.0
The hotel is located in Chelsea's flower district, making it prime for exploring NYC and very close to popular attractions like Times Square and public transportation.
Dining
5.0
The dining options were too basic with an emphasis on sweet choices and limited savory options.
Facilities
7.0
The hotel offers basic facilities suitable for a comfortable stay.
Richard
United States,
October
2023
7.2/10
My stay at the hotel was pretty good overall. The rooms were a decent size for New York and kept clean, although there was an additional daily surcharge that added to the overall price during the busy summer season. The service was friendly and accommodating for the most part, but there were a few hiccups. The location was fantastic, near many main attractions and with easy access to transportation. The dining options were a bit limited and lacked variety, but I wasn't expecting much from the hotel restaurant with so many other great food choices in the city.
Rooms
8.0
The rooms were a good size and clean, suitable for New York standards.
Service
7.0
The service was great overall, with friendly staff, although there were minor issues that needed improvement.
Location
9.0
The hotel's location was very convenient, close to major attractions and with easy access to transportation options.
Dining
5.0
The dining experience was basic and lacked variety, but there are plenty of better food options available outside the hotel.
Facilities
7.0
The hotel offered standard facilities, nothing extraordinary but sufficient for a comfortable stay.
David
United Kingdom,
August
2023
8.0/10
The hotel is in a very central area on 28th street but a bit of a downside being just beyond the cusp of tourist-chaos in NYC, tucked onto a quiet floral district side street. The rooms, especially those toward the street, were too small, even for NYC standards, and a little dirty with scuff marks on the walls. However, the service was incredibly inviting and very witty. The location is within walking distance of the Empire State Building and other places you may want to visit, making it very convenient. The dining experience was surprisingly good, near several eateries, offering a tasty and excellent Greek dinner. The facilities were adequate, but nothing exceptional in terms of amenities or offerings.
Rooms
7.0
The rooms toward the street were too small, like SMALL is large for NYC, and a little dirty with scuff marks on the walls.
Service
9.0
The service was incredibly inviting and very witty.
Location
8.0
The location is very central on 28th street and within walking distance of the Empire State Building and other places you may want to visit.
Dining
8.0
The dining experience was very tasty and offered an excellent Greek dinner.
Facilities
The facilities were average, nothing exceptional in terms of amenities.
Anthony
United Kingdom,
July
2023
6.4/10
My stay at the hotel was a mixed experience. The rooms, though a bit small and with a strange smell, were clean, snug, and had all the necessary amenities. The service, apart from one staff member, was friendly but somewhat dismissive. The location was excellent for exploring the city, despite the busy street outside. The dining options were limited, and some facilities were closed, like the rooftop during my visit.
Rooms
7.0
The rooms, although smaller than expected and with a strange smell, were clean, snug, and efficiently laid-out.
Service
6.0
The service was a mix; friendly overall but a bit dismissive at times with some ups and downs in responsiveness.
Location
8.0
The location was really good for exploring the city, despite being on a busy and messy street.
Dining
5.0
The dining options were limited during my stay, and some dining areas were closed off, affecting the overall experience.
Facilities
6.0
Certain facilities, like the rooftop, were closed during my visit, impacting the overall experience.
Matt
United States,
July
2023
6.0/10
The hotel's location was convenient, close to many NYC attractions, but the strong chemical odor in the rooms triggered my allergies. The service was average, with some perks like luggage storage. Dining options were limited, and the facilities were lacking.
Rooms
6.0
The rooms appeared clean but had a strong chemical cleaning odor that caused me allergy symptoms. The 15th-floor view was nice.
Service
7.0
The staff were courteous but not very attentive. They provided some useful services like luggage storage and valet parking.
Location
8.0
The hotel's central location on 28th street was convenient for visiting nearby attractions and Penn Station. However, the cleanliness outside was an issue due to cigarette butts left behind.
Dining
5.0
The dining experience was disappointing with limited and unhealthy food choices.
Facilities
5.0
Basic facilities were available, but nothing extraordinary.
Dominic
United Kingdom,
June
2023
7.8/10
The hotel had clean rooms with massive beds, a standard size for NYC. It was very warm in April, and the staff were super-friendly and welcoming. The location was perfect, right next to the 1 train and in the flower district of Manhattan. The dining experience was very basic with limited choices. Overall, a comfortable stay with friendly service and a great location.
Rooms
8.0
The rooms were clean with massive beds and a decent size.
Service
9.0
The staff were super-friendly and welcoming.
Location
10.0
The hotel's location was perfect, right next to the 1 train and in the flower district of Manhattan.
Dining
5.0
The dining options were very basic with limited choices.
Facilities
7.0
The hotel offered car hire, dry cleaning, housekeeping, laundry, valet parking, and a welcome drink.
Keith
United Kingdom,
June
2023
7.6/10
The hotel was a mixed bag - the rooms were spacious and clean, but the view was disappointing. The service was top-notch, with staff going above and beyond to assist. The location in the lively flower district was delightful, offering easy access to various attractions. Overall, a decent stay with some room for improvement.
Rooms
7.0
The rooms were fairly spacious and clean, but the view was disappointing.
Service
9.0
The service was beyond professional, friendly, and accommodating.
Location
8.0
The hotel's location in the flower district was charming and convenient for exploring the city.
Dining
6.0
Facilities
8.0
The facilities were good overall.
Frederic
United Kingdom,
May
2023
7.4/10
The hotel is in a prime location near everything in Manhattan with friendly and professional staff. The rooms are amazing, silent, comfortable, and clean overall, but they could use a little more polish for the value paid. The dining options are less than desirable, but the service is AMAZING, very nice, and very helpful.
Rooms
8.0
The rooms are amazing, silent, comfortable, and clean overall, but needed a little more polish.
Service
9.0
The service was AMAZING, very nice, and very helpful.
Location
9.0
The location is perfect, staff friendly and professional. It's in between Times Square and Soho, offering lots of options about a 25-minute walk away.
Dining
5.0
The dining experience is less than desirable, with limited options.
Facilities
6.0
The facilities are ordinary.
clean
pricey
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